Return Policy

RECEIVING YOUR SHIPMENT

When you receive your merchandise, please inspect the packaging very carefully. Read the delivery receipt carefully to ensure that you are receiving all packages listed on the receipt. If you see any damage or suspect concealed damage, please note this the delivery receipt. Be sure to also retain all original packaging. Call us at 800-476-4849 and we will do our best to help resolve the matter. Smithy Industries cannot take responsibility for damage incurred to merchandise after you've signed for it as complete and in good condition.

SMITHY 3-in-1 RETURN POLICY

90-Day Trial Policy

(for Granite and Midas Series Machines)

We strive to ensure your total satisfaction with your new machine tool. Under the conditions of our 90-day Hands-On Trial, Granite and Midas 3-in-1 machine tools purchased directly from Smithy Industries may be returned within 90 days of its ship date. If you are not fully satisfied, arrange to have the machine returned for an exchange or a full refund of the product’s original purchase price, less the standard shipping charges to and from your location, while also meeting the following criteria: 1) machine must be cleaned and in like-new condition when returned, 2) machine must also be returned in the original crate with all tooling included in the Basic or Premium Tool Pack, and 3) the price of any not cleaned, used, damaged or missing tooling will be deducted from the original purchase price.

Please Note: The 90-Day Hands-On Trial applies only to single-unit purchases. It is not transferable and does not cover items that have been modified or damaged by abuse, usage not in accordance with product instructions, improper care, or improper maintenance.

To arrange the return or exchange of a Smithy machine, please call our Customer Service department – 800.476.4849 – within 90 days of the machine’s ship date to receive further instructions and to arrange the hassle-free pick up and return of the machine via our freight carrier.

Smithy Accessory Return Policy

All parts or accessories, provided they have not been used and are in NEW condition, may be returned for a full refund if return package is postmarked within 30 days of the original ship date. All parts and accessories should be returned in its original or equivalent packaging. Please indicate on the original packing slip the item(s) you are returning, securely package item(s) and packing slip together, and return via the most convenient shipping method. It is recommended that any part or accessory be returned using a traceable service, such as UPS, as no refund will be issued until the part or accessory has been received by Smithy Industries. Original shipping costs will not be refunded and no COD returns will be accepted. The 90-day Hands-On Trial does not apply to parts or accessories.


PLEASE ALLOW UP TO 10 BUSINESS DAYS TO INSPECT

AND ISSUE A REFUND OR EXCHANGE


*Effective date applies to all machines purchased after January 1st, 2014*

  800-476-4849  |  170 Aprill Drive  |  Ann Arbor, Michigan 48103  |  USA
Entrust Seal