Ordering Parts and Service Issues

Smithy Machine - Parts Ordering Procedure

When first ordering parts for your Smithy, we require you to call in to consult with a technician before placing a repair part order for your machine.  We do not currently allow parts orders online.  It is important for us to be sure you have the correct operator’s manual and an understanding of your machine’s operation and repair.  We want to be sure you get the right parts.

Once your machine is registered by a technician, you will be set up to place future orders again by phone 800-476-4849 or by email to service@smithy.com. 

Help Portal

It is also possible to open a "service ticket" through our Help Portal. Whether you call, email, or submit a service ticket yourself, your information and request will be entered into a service ticket chronologically, and we will call you or email you back in the chronological order that the service ticket was created.

CLICK HERE -- to sign up and to submit a ticket. We will either respond via email or phone, depending on the information provided in the service ticket. Please be sure to include as much information about yourself and about your machine as you can, so that we can help you as best as possible. Also, if you create an account in our Help Portal, you will be able to read our posted articles about different questions that are commonly asked - once you sign up, click on the "Knowledge Base" tab to peruse these helpful articles.

**A limited number of parts, such as ON/OFF switches are available for direct purchase online.**

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  800-476-4849  |  170 Aprill Drive  |  Ann Arbor, Michigan 48103  |  USA