Privacy Policy

Our Commitment to Your Privacy

Our Privacy Policy tells you what Personally Identifiable Information(PII) we may collect from you, how we may use this information, and how we assure your privacy by limiting the sharing of your private information.

Smithy Company is committed to the security and privacy of all our customers. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable online experience.

Smithy Company respects your privacy and recognizes the need for appropriate protection and management of your PII you share with us.As a part of our commitment, we have adopted the guidelines used by the Direct Marketing Association Privacy Promise to American consumers.

Definitions

"Non-Personal Information" (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser.

"Personally Identifiable Information" (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your name, address, phone number, and other related information that you provide to us.

Links to Other Websites

Our Website may contain links to other websites. You understand that these websites are not under our control and are not subject to our Privacy Policy. These websites will likely have their own privacy policies. We have no responsibility for these websites and provide links to these websites solely for your convenience.

You acknowledge that your use and access of these websites is solely at your own risk.It is your responsibility to check the privacy policies of these websites to see how they treat your personal information.

Information We Collect

You can visit our Website without providing or revealing any PII.Smithy Company does not collect personally identifiable information about any individual www.smithy.com website user except when it is knowingly provided by the individual.You may note several points on the website where you can fill out an on-line form in order to receive some assistance or information.These points include:

  1. Info Pak/Catalog Requests: When you fill out the on-line form to receive an Info Pak we ask for your name, mailing address and “Where you heard about us?”
  2. E-mail Promo Offers: To subscribe to our E-mail promo program we only ask for your e-mail address.You may unsubscribe at any point.
  3. Purchases: To place an order on-line you are asked to provide your name, mailing address, shipping address, telephone number, e-mail address and credit card number.

How Information is Used

We use PII that you provide for our internal purposes, such as confirming and tracking your order, subscription or registration; analyzing statistics and demographics; and informing you of new products, services, and offers as provided by us.

We may also combine information you give us online or through printed forms; publicly available information; and information we receive from other parties.We use this combined information for your online experience and to let you know about new products, services, offers, and other promotion.

To give you the best possible service, we may use our affiliates to provide contracted services for our business, including, but not limited to processing credit cards, hosting our website, shipping products to you, or advertising. In many cases, we will need to provide some if not all the PII you provide to use so our affiliates can perform these services. Our affiliates are only authorized to use your PII as provided within this Privacy Policy.

There are times that we may have to disclose your PII to comply with state and federal laws; to assist law enforcement and governmental agencies in preventing or investigating fraud or other crimes, or in response to a court order.In such instances, we will only provide the PII requested and your PII will only be used for legal purposes as opposed to marketing.

Finally, if we sold or transferred our business, we would transfer your PII to the purchaser as appropriate and might also retain a copy of your PII for any new business ventures we would start.

Our Email Policy

Your e-mail is only used to send information you have requested, or to send you updates regarding an order or specific question you may have asked.If you do not wish to receive further email correspondence from us you may opt out here. We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission.

Our Security Policy

We have taken steps to build our Website using sophisticated encryption and authentication tools to protect the security of your PII. When we collect your PII through our Website, we will encrypt your PII before it travels over the Internet using industry standards as establishing for conducting secure online transactions. We also use industry standard technologies such as secure routers and fire walls to make sure that your PII is safe.Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature.

Once we receive your PII, we have industry standard security measures in place to protect against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Website and not share it with anyone. You should always log out of our Website when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.

Use of Credit Cards

You may provide a credit card to buy products and services from our Website. We use every commercially reasonable efforts to make sure that your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use.In the unlikely event that your credit card is subject to fraudulent charges as the result of making a purchase at www.smithy.com, you are completely protected. Under federal law, your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. If, for any reason, you are held responsible for this amount, Smithy Company will cover the liability for you, up to $50.Your credit company will cover any additional amount. If you would like to place an order with Smithy Company, but have concerns about ordering on-line, contact a Smithy Technician by phone or e-mail to discuss other ways of fulfilling your order.

Cookies

Our Website may send a "cookie" to your computer.A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of our site you have visited, so the next time you visit the site, we can better personalize the content that you see on our Website. Most browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to use certain functionality on our Website correctly or at all. We never place PII in Cookies.

Web Beacons

We may also use web beacons to collect NPI about your use of our Website, and your use of special promotions or newsletters. The information we collect by Web Beacons allows us to statistically monitor the number of people that open our emails and why they opened our emails. Our Web Beacons are not used to track your activity outside of our Website or those of our affiliates. We do not link NPI from Web Beacons to PII without your permission.

Changes to Our Privacy Policy

As necessary to address changes in laws or our business practices, we may modify our Privacy Policy, in whole or in part, to address these changes. We will typically notify users by some message on our Website home page that our Privacy Policy has changed. We encourage you to review our Privacy Policy periodically to make sure you still agree with it.

Questions about Our Privacy Policy

If you have any questions about our Privacy Policy, please contact us using the Contact us information found on our Website.


  800-476-4849  |  170 Aprill Drive  |  Ann Arbor, Michigan 48103  |  USA
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