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Our Commitment to Your Privacy
Smithy Company is committed to the security and privacy of all our customers. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable online experience.
Smithy Company respects your privacy and recognizes the need for appropriate protection and management of your PII you share with us.As a part of our commitment, we have adopted the guidelines used by the Direct Marketing Association Privacy Promise to American consumers.
"Non-Personal Information" (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser.
"Personally Identifiable Information" (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your name, address, phone number, and other related information that you provide to us.
Links to Other Websites
You acknowledge that your use and access of these websites is solely at your own risk.It is your responsibility to check the privacy policies of these websites to see how they treat your personal information.
Information We Collect
You can visit our Website without providing or revealing any PII.Smithy Company does not collect personally identifiable information about any individual www.smithy.com website user except when it is knowingly provided by the individual.You may note several points on the website where you can fill out an on-line form in order to receive some assistance or information.These points include:
- Info Pak/Catalog Requests: When you fill out the on-line form to receive an Info Pak we ask for your name, mailing address and “Where you heard about us?”
- E-mail Promo Offers: To subscribe to our E-mail promo program we only ask for your e-mail address.You may unsubscribe at any point.
- Purchases: To place an order on-line you are asked to provide your name, mailing address, shipping address, telephone number, e-mail address and credit card number.
How Information is Used
We use PII that you provide for our internal purposes, such as confirming and tracking your order, subscription or registration; analyzing statistics and demographics; and informing you of new products, services, and offers as provided by us.
We may also combine information you give us online or through printed forms; publicly available information; and information we receive from other parties.We use this combined information for your online experience and to let you know about new products, services, offers, and other promotion.
There are times that we may have to disclose your PII to comply with state and federal laws; to assist law enforcement and governmental agencies in preventing or investigating fraud or other crimes, or in response to a court order.In such instances, we will only provide the PII requested and your PII will only be used for legal purposes as opposed to marketing.
Finally, if we sold or transferred our business, we would transfer your PII to the purchaser as appropriate and might also retain a copy of your PII for any new business ventures we would start.
Our Email Policy
Your e-mail is only used to send information you have requested, or to send you updates regarding an order or specific question you may have asked.If you do not wish to receive further email correspondence from us you may opt out here. We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission.
Our Security Policy
We have taken steps to build our Website using sophisticated encryption and authentication tools to protect the security of your PII. When we collect your PII through our Website, we will encrypt your PII before it travels over the Internet using industry standards as establishing for conducting secure online transactions. We also use industry standard technologies such as secure routers and fire walls to make sure that your PII is safe.Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature.
Once we receive your PII, we have industry standard security measures in place to protect against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Website and not share it with anyone. You should always log out of our Website when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.
Use of Credit Cards
You may provide a credit card to buy products and services from our Website. We use every commercially reasonable efforts to make sure that your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use.In the unlikely event that your credit card is subject to fraudulent charges as the result of making a purchase at www.smithy.com, you are completely protected. Under federal law, your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. If, for any reason, you are held responsible for this amount, Smithy Company will cover the liability for you, up to $50.Your credit company will cover any additional amount. If you would like to place an order with Smithy Company, but have concerns about ordering on-line, contact a Smithy Technician by phone or e-mail to discuss other ways of fulfilling your order.
We may also use web beacons to collect NPI about your use of our Website, and your use of special promotions or newsletters. The information we collect by Web Beacons allows us to statistically monitor the number of people that open our emails and why they opened our emails. Our Web Beacons are not used to track your activity outside of our Website or those of our affiliates. We do not link NPI from Web Beacons to PII without your permission.
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